This was May/June when we were there - it must be purgatory in August! Great service from the staff as well. As no taxis allowed in the old city they have a van which takes you to the taxi point just outside the walls. The service was then friendly and helpful throughout. Very highly recommended when visiting Carcassonne.The location just within the old city is marvellous, but one of the disadvantages is the noise from early morning delivery and street-cleaning vehicles. They offer shuttle for both.This hotel was good value for money considering it's amazing location within the city walls. Overall The hotel was comfortable and clean and to be honest we were so busy sight seeing that it was just a bed for the night. There was a sign in the nice bar area saying to ask the front desk for service (it was around 5pm) but we were told that there was only one person at the desk and they could not leave the desk and come to the bar to open a bottle of wine. It would be easy to overlook something in the wardrobe when leaving due to lack of light. The room was pricier than expected, but I assume it was because of the amazing location. During the day it is full of visitors, however in the early morning I had the town to myself, which was so magical. We became a garden room in the maim complex, which was comfortable furnished and quiet. They drive you up to the hotel with a tiny car. A solid hotel in a magical location.Seemingly part of the old city . The old fortified city is not all that big, but when I got there I had some trouble finding the hotel. However, the risks of free parking vs. paid parking are not made clear to potential guests. Best to opt for the fully enclosed private lot for the 20 euro fee. Would definitely stay again!Ask for Room 16 best room in the hotel! Fantastic setting. Excellent breakfast in a beautiful setting in the hotel's courtyard. The staff was attentive to all our needs. One small bottle of beer 7euros -ouch !! Yet another example of poor customer relations. The room was comfortable and extremely clean.....I admit a little dark but the building is very old and situated in narrow walled streets! Not only had the staff arranged taxis to take us to Narbonne, they laid on a vehicle to transport our luggage down to the place where the taxi was due to collect us, to save us dragging it over the cobbled streets. Aside from being rude, there are a few aspects of the hotel that I don't think were made clear to us based on how the hotel advertises itself: 1) The hotel is split up among several buildings. We did not partake as we are not big breakfast eaters. When we wanted to leave, they refused access to our luggage and just smirked at us. The location is excellent, near all the restaurants (the hotel's is next door but we didn't use it) and bars as well as the castle and the basilica. The communal rooms in the hotel are very tastefully decorated and comfortable. Parking was outside the walls, then you walk in through one of the city gates. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.If you booked through us and want to leave a review, please sign in first.“Clean, comfortable room. Room was fine- clean; newly refurbished with nice bathroom. wanted €17 to park a bike on grass. Our room was very nice with a separated living area and the bed on a elevated section of this large room. Very easy to enjoy the medieval city.”,“The property is centrally located in La Cité making it easy to walk to the shops and restaurants. We had a room facing the front of the hotel so there was a lot of noise from outside - to be expected for the location and view. It was such a fantastic experience, from the hairy ride through the cobbled alley ways on the hotel shuttle bus to waking up and looking out onto a turret from your bedroom. In the bathroom, the toilet and bath areas are separated by providing the desired privacy. Carcassonn has become quite busy and full of tourists and this hotel is a lovely oasis in this historic city. A tasteful modernisation of a really ancient building. I have also noticed that you find your room a bit overpriced. great to have a base in the cite and to wander the streets in the early morning and late evening when the crowds had left. BBC world advertised but not available which is poor. It has a lovely little courtyard in the back which is peaceful. We were greeted by an extremely friendly and helpful member of staff behind the reception desk, unfortunately I can't remember his name, but he's the template in how everyone should be dealt with at a hotel reception desk. This room is unsual, located in front of the main building but it is very charming ! I would gladly welcome the opportunity to reverse this if you would allow me. Then, regarding the AC, I would like to inform you that, until this last week end, the weather was not stabilized yet as there were still some cold and rainy days in Carcassonne this is way the AC was not functioning around the time of your stay. The location is excellent within the old Cite. First of all, please accept our apologies for any inconveniences caused by the issues you have raised. If one can obtain a room in the main portion of the hotel it is preferable , for it is there that the facilities are situated . The smallish rooms are modern with wide screen TV, great shower, a fridge and super WiFi which is free. William the concierge was extremely friendly and a credit to the hotel as were all the staff. They gave us a lovely garden room which was larger than we had booked. The Tourist information office is very close by and I found them to be very helpful, so I recommend you visit them soon after arrival. The location is perfect, walking distance to everything. For those who have been to Carcassonne before, the hordes of tourists really overrun the old medieval city. Recent changes to parking regulations in the castle means that cars are parked about 500 m from the hotel, in a secure area, but be prepared to pay the extra 20 euro fee if you do not want to use the public car park. Bed was two single beds joined. The rooms were beautiful with stunning views; comfortable and clean. It is so old. Luckily they had three rooms available at a very reasonable price, especially as being within the town walls. We didn't have a bad room - quite spacious and with a little private terrace quite charming. We hope to welcome you again in the medieval town. As a paying guest, I was clearly secondary to someone asking to make a future booking.We chose the Best Western Le Donjon because of its location. Didn't use the room safe or minibar. If you are interested in things historic, my advice would be to spend 20 minutes checking-out the history of the Cathars before you travel. Carcassonne is an amazing place. Our room was good, linens lovely and the bed was comfy . Please kindly be assured that we also respect the french standards of Best Western regarding the TV size. (the hotel is actually located in two non-contiguous locations within the ramparts - we stayed in the main hotel - where the reception is located. To access the safe, one needed to get on one's hands and knees in the dark recesses of the wardrobe - no good at all with bad knees or without a torch. Opted for a rose instead, this was corked and cloudy so sent it back and went elsewhere. Our room was quiet and had a small balcony area which was lovely. In addition to problems with cleanliness, our air conditioning was not working upon our arrival. The room was very quiet, average in size with French windows onto a private patio. We hope to go back to the area sometime, and if we do I'd love to stay again at the Hotel Donjon.This is a great hotel in the center of the Medieval Double walled city. Our room overlooked the street and was completely quite with the doors closed, but it was great to relax in the room with the doors overlooking the street open while listening to the activity on the street. The cobbled streets and access to restaurants I feel would cause a problem. This would not have caused us to complain, but...30 minutes later, no sign of the towels, so we called again. My only regret was that we did not stay longer, it was magical to walk through the citadel before the tourists alive, it was like you had he whole place to yourself. We were in a family room in the annexe 'Les Remparts' which was more than adequate, and you really could not beat the location, which easily allows you to come and go within the cite later in the evening or in early morning, when it is less busy. This was the only hotel we had during a two week stay where we had to wait for a room to be ready. Make sure you get a hotel parking pass on arrival and ask for the mobile transport to the hotel in the fortress from the parking area.Carcassonne is a beautiful town, especially in Cite area. A special shout out to Aicha and Vincent who went above and beyond. Hotel staff was very friendly and helpful. Upon arrival the staff made us feel very welcome. The room wasn't huge, but was big enough for a short stay. Although we are happy to read that your stay was a pleasant one, we regret that some aspects did not live up to your expectations. We were required to walk from the annexe to the main buliding for breakfast each morning whatever the weather, so go prepared as it is about a 4 minute walk in either direction. The hotel was very clean and all staff we had dealings with were very polite and helpful. Once again, we are truly sorry that these inconveniences made your stay less pleasant than expected and hope that we will be able to regain your trust and have the pleasure of welcoming you again on a future visit. but, staff is scarce. Bathroom size worked for three. Also the only newspapers on offer are Le Figaro or NY Times. The hotel is two of the old buildings converted. We hope to have the pleasure of welcoming you again for your next visit in Carcassonne. So we came in March 2019 instead. Bathroom accessories poorest in have ever seen. Had twice to inform staff to refill scrambled eggs. Given that there were 50 people on our tour and some were in the main hotel we felt short changed and didn't feel that we had the same value for money for what was not a cheap holiday.After a kind reception, we wer4 escorted to our room. Really dismissive. Facilities in the room were good including a breakfast tea which I liked in the morning. It was very well sound proofed though and the bed was very comfortable so had everything we needed for a decent break. A bus meets flights at the airport, although posted timetables for the return journey on same dates were not consistent, giving very different times. If you want a bigger bedroom ask for the newer extension. excellent stay!We stayed at the Best Western in a superior double room. Please try again.Private parking is possible on site (reservation is not needed) and costs € 20 per day.What topic(s) do you want to know more about?Your opinion helps us figure out what kinds of info we should ask properties for.Whoops! (also may not be good for families where logistics are more complicated). I would recommend this comfortable hotel to anyone. All of this is such a shame as with better staff training this could be a really first class hotel which given its location it deserves to be.The idea of staying at a castle is exciting. My wife and I stayed there only one night but it was a great night. Passing other empty rooms en route I couldn't help noticing the high standard and quality of the furnishings. Wifi was included too which was great. The breakfast buffet was pretty much standard for the hotels on our Trafalgar tour. Our room was in Les Ramparts and was very comfortable and we could see the towers of the Chateau from our window and over the red tiled roof tops (which also made a nice seat!). The bathrooms are the worst part - worn out and with noisy plumbing which disturbed us. Then a desert of raspberry sorbet, which the day before I had from a shop and ended up not at all comfortable.